Refund policy

Returns & Refunds

We stand behind this balm. If it isn't right for you, we'll make it right.

30-Day Guarantee

You have 30 days from the date your order is delivered to request a refund. You can request one even if the jar has been opened and used — we'd rather you actually try it than return it sealed.

How to start a return

Email us at support@silvertallow.com with your order number and a short note about what didn't work for you. We'll reply with instructions within 2 business days.

Please don't send anything back before contacting us — items returned without prior instructions can't be processed.

Refunds

Once your return is approved, your refund is issued to your original payment method. Depending on your bank or card issuer, it can take 5–10 business days to appear on your statement.

Original shipping charges are non-refundable unless the item arrived damaged or we sent the wrong product.

Damaged, defective, or wrong items

If your order arrives damaged, defective, or isn't what you ordered, email us within 30 days of delivery with a photo. We'll replace it or refund it in full, including shipping — no return required.

Order cancellations and changes

If you need to cancel or change an order, email us as soon as possible. We can usually make changes before the order ships, but not after.

Items we can't refund

Gift cards, and any item purchased from a third-party retailer (in that case, please contact them directly).

Questions

Email support@silvertallow.com and a real person will get back to you.